You're about to become the best Uber passenger ever thanks to a new feature rolling out for drivers. Starting Sept. 26, Uber began rolling out "Feedback for Riders," [1] which lets UberPOOL and UberX passengers receive constructive criticism in the app. The goal of the feature is to make Uber rides a more pleasant experience for both people involved.
Before you start panicking about every single Uber ride, here's what you should know: you'll only get feedback if you're "dinged" by a driver three times in a 30-day period. Drivers who give you less than five stars will have a choice to pick from six different categories to let you know what went wrong. The categories are: attitude, wait time, number of riders, patience, wanted new route, and cleanliness. So, for example, if you get feedback three different times that you're always requesting a new route, you'll see that the next time you open the app. An example of what it looks like from a driver's point of view is below.
For now, the feature is only rolling out to riders in the US and Canada. So, if you start to see your passenger rating [3] drop, you might want to reconsider how you treat your drivers [4] and their vehicles.