Update: After months of customers complaining about "touch disease," Apple has finally set up a repair program [1] for anyone affected. Apple will repair the device for $149. If you went to a third-party service to fix this issue, Apple will reimburse you the difference up to $149.
Original story: People who own an iPhone 6 and 6 Plus are reporting about a new problem their phones have [2]: loss of touchscreen capability. It's called the iPhone 6 and 6 Plus "Touch Disease" and renders an iPhone useless, considering using the touchscreen is the main function of the phone.
In a video from iFixit [3], a YouTube channel focused on smartphone repairs and hacks, details the problem iPhone 6 and 6 Plus users are encountering. Jessa Jones, a smartphone repair specialist at iPad Rehab [4] in Mendon, NY, speaks in the video about people seeing a flickering gray bar at the top of their iPhone and then no longer being able to use the touchscreen. Jones believes its because the iPhone 6 Plus logic board is no longer protected by a "rigid metal shield"; instead, it's just covered by a "thin film." Jones further believes that the logic board doesn't have "underfill," which "anchors and supports" the Touch IC. She adds that because the iPhone 6 Plus is also prone to bending [5], the entire phone is left vulnerable to this type of issue.
Apple has responded on forums [6] about this issue.
Watch the full video of the problem below and stop putting your iPhone 6 or 6 Plus in your pocket. Or, buy one of the new iPhones [7].
