Kylie Jenner Responds to Lip Gloss Complaints by Making This Smart Move
After receiving the much-anticipated Kylie Cosmetics lip glosses, fans took to social media to complain about the product. Makeup artist Jeffree Star spearheaded the heated conversation via Twitter when he tweeted a series of complaints about the quality of the lip gloss brushes. Apparently, the bristles of the wand came like this:
So I got the new @kyliecosmetics lip glosses.... SO disappointed in this product. That wand is unacceptable. pic.twitter.com/NCkkUer2aV
— Jeffree Star (@JeffreeStar) April 15, 2016
The makeup guru, who said he was a fan of Kylie and her makeup line, was disappointed by what he received and wants her to fix her products ASAP.
No shade but... How the fuck can a multimillion dollar celebrity, think this is acceptable?? Was there no quality control?
— Jeffree Star (@JeffreeStar) April 15, 2016
Those were brand-new straight out of the box, and I pulled them out for the first time and saw that… umm...
— Jeffree Star (@JeffreeStar) April 15, 2016
I've seen on her personal Snapchat, that she kinda addressed this issue and said the wand would be better next time… do I get a refund?
— Jeffree Star (@JeffreeStar) April 15, 2016
So the first customers were just guinea pigs? How is that fair for a consumer to get something shitty and then the next launch its fixed?
— Jeffree Star (@JeffreeStar) April 15, 2016
Just sad as a fan and a makeup customer.. Not what I expected. :(
— Jeffree Star (@JeffreeStar) April 15, 2016
So there's my thoughts.. Take it how you want. I just hope she works harder on quality control and spends more time on future products.
— Jeffree Star (@JeffreeStar) April 15, 2016
If you have a voice, use it. I'm sick of celebrities getting away with half assing everything.
— Jeffree Star (@JeffreeStar) April 15, 2016
Jeffree's negative reviews quickly led to other Twitter users agreeing that they, too, received wands with broken bristles. One user even admitted her lip gloss came with the liquid leaking out of the tube.
@JeffreeStar that's how mine came and ruined a pair of my favorite leggings because it exploded!! Will not buy again pic.twitter.com/lZYooE2cC1
— Jean Richelle (@jrscribs) April 15, 2016
@JeffreeStar look at my wand lol. pic.twitter.com/gEtfzuComA
— Moneyy (@x3_Michii) April 15, 2016
@JeffreeStar I opened mine and was like this is a joke right... pic.twitter.com/7lnsL3KKO9
— Keke Richards (@kekerichards) April 15, 2016
Despite all the complaints, Kylie acknowledged them and took to Instagram to address her fans. "I care a lot about the quality of my products," she said. "Life is a learning experience and we learn from our mistakes." She also revealed that everyone who had ordered on April 1 would receive complimentary glosses with new and improved brushes.
This is not the first time that Kylie has changed her products after receiving fan feedback. She updated her matte Lip Kit formula right after it launched, when fans complained they were too dry and thick. She also added a new applicator to her Lip Kits for a more comfortable experience.
Regardless of the backlash she's received, Kylie is taking it in stride and still sending out new orders to everyone. So, if you received a flawed Kylie Cosmetics lip gloss, all you have left to do is wait.