On dealing with targeted acts of violence: "We had a bullet shot at the Yellow Oval Room during our tenure in the White House. A lunatic came and shot from Constitution Avenue. The bullet hit the upper-left corner of a window. I see it to this day: the window of the Truman Balcony, where my family would sit. That was really the only place we could get outdoor space. Fortunately, nobody was out there at the time. The shooter was caught. But it took months to replace that glass, because it's bombproof glass. I had to look at that bullet hole, as a reminder of what we were living with every day."
On making the White House feel more relaxed: "We were clear that what we were going to do was going to have impact and was going to be positive. The West Wing had enough going on; we wanted to be the happy side of the house. And we were. You'd have national security advisers coming over to brief me about something. They'd fall into my office — which was beautifully decorated, lots of flowers, and apples, and we were always laughing — and they'd sit down for a briefing and wouldn't want to leave. 'We're done, gentlemen.' 'We don't wanna go back!'"