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"It was so miserable; I was a complete outsider. The thing that is supposed to be the greatest day of your life, it’s just another day on the job for these people. I was surprised at how mundane and routine everything was, and how little respect they gave the staff in terms of being able to use their own judgment. . . . They yelled at me for everything. They never told me what I wasn’t supposed to do, but then they yelled at me after I did it. Chastising me, 'Look at what you did! Now I have to clean it up — you messed it up.'" — Christel, New Jersey