From the minute you open the friendly packaging, it's very obvious that the company is there to support you. There are repeated calls to action throughout the handbook with contact information for their 1:1 coaching program. Personal coaching is a perk that Willow offers for free to every Willow mama, and that means a real human will speak to you on the phone, via text, or over video conference to teach you how to use your pump or answer any questions you might have.
I got the hang of it pretty easily but still felt more confident once my lingering questions were answered by a Willow specialist over a casual phone call. With everything else there is to question as a mom, it was nice not to wonder or worry if I was using the pump correctly and to have someone so easily accessible to make that a reality. In fact, my Willow specialist checked in on me via text a few days after our phone call, which gave me the chance to ask one more question I might not have reached out to get answered myself.
