The Delivery and Pickup Process
On the website, you can choose your preferred pickup and drop-off windows, and I chose to have our items dropped off at our AirBnb the day after we arrived. The provider reached out to me via email to coordinate a time near the window that worked best for both of us, and she let me know when she was on her way. When she and her husband arrived, gear in tow, they offered to help us set up the Pack'n Play and answer any questions about the car seat and stroller, but (1) my son was asleep and (2) I was already familiar with how everything worked, so we declined.
All the equipment was in tip-top shape, clean and well-maintained. At the end of the week, I cleaned and wiped down each item before the provider returned to pick everything up — which, again, was a matter of simple timing coordination via email that went off without a hitch.