15. Although Zara does not offer a discount on any stained or broken items, the store will make a note of it on your receipt and will allow that item to be returned without questions asked.
16. For any stained or damaged items in the store, employees set them aside for an outside service to come pick them up. The service will separate items into wash or repair once a week.
17. Employees recommend shopping the collection pieces (you'll see the name on the tag) because the line offers quality plain tees and tanks. Zara will rework pieces from here that aren't quite right for the following year, so a dress or straps of a top could come back shorter.
18. Zara has a team of styling experts called visuals. In the mornings, the visual team will rearrange the items on the floor. If they think a particular blazer, shirt, and pair of shoes work together, they will group those items for easy access together. Each store has different visuals, though, so the way the items are styled will differ. There's also a booklet with photos of how others arranged their items so visual teams can get inspiration.
19. The most popular Zara store in NYC is the SoHo location, 503 Broadway.
20. The starting pay at is $12 an hour plus global commission.
21. Always have the reference number handy when looking for an online item at the store. The number can be grabbed online underneath the item name. You can also check online for an item's availability in a Zara near you.
22. You can ship your online purchases to a store to avoid the shipping fees.
