Are Re-Commerce Sites Still Paying Sellers Once Their Used Items Sell?
The RealReal accepts items on consignment and pays sellers once pieces sell, and the spokesperson said that the company is continuing to follow their standard processes for paying consignor commissions. "Some consignors may experience delayed shipping times for their sold items, as we are not able to ship items located in one of our temporarily closed facilities until they reopen," the spokesperson said.
"Our payment schedule is running as usual," Moizant told POPSUGAR.
Davis told POPSUGAR that Fashionphile is not currently able to review and authenticate items sent to the company's headquarters in Carlsbad, resulting in a lag on payment. "In this scenario, we'll be able to pay out before a traditional consignment company would have been able to process an item, post it online, sell it, and pay their consignors."
Davis said that Fashionphile is slowly but surely working through a backlog of orders that have built up in the process of transitioning teams to a work-from-home structure. "The patience that we are seeing from buyers and sellers who are continuing to support our team is nothing short of tear-inducing," she said. "We feel such an amazing community spirit as we receive social media, email, and phone communications from our loyal customers who are patiently responding to the very fluid situation that we are dealing with."