While all sales carried out without issue are final on Poshmark, a shopper can open a case if they do not receive their item or if it's not as described on the original listing. Shoppers are unable to return Poshmark items if they don't fit or if they've changed their minds. Poshmark's Chloe Baffert tries to maintain an empathetic yet professional approach when communicating with customers who request a return, pointing them in the direction of Poshmark's strict policy. In fact, part of the 20 percent fee Poshmark takes out of a sale goes toward customer relations, which includes the returns Baffert may have to orchestrate. Returns are also finalized quickly: within a day after a case is opened, the item is either sent back at no additional cost to either party (a prepaid return label is immediately emailed), or the return is denied and earnings are released to the seller.
Can You Cancel an Order on Poshmark?
Shoppers can cancel an order within three hours of purchasing an item via the Buy It Now button. Purchases that are made by sending and accepting an offer are always final. If the seller does not ship the item within seven days, however, a full refund is issued to the buyer. Sellers do have the ability to cancel an order between purchase and shipping if they decide, for any reason, that they do not wish to part ways with the item, but they are immediately encouraged to contact the buyer with an update to provide reasoning.
