When you think of Chick-fil-A, the first thing that comes to mind is how all locations are closed on Sundays, and of course that drool-worthy sauce, but there are a lot of things we don't know about the fast-food joint. One employee revealed tons of secrets about what it's like to work at Chick-fil-A in a Reddit AMA, and we're impressed. During the "Ask Me Anything" conversation, this teenage employee dished where the delicious chicken comes from, their thoughts on the chain being anti-LGBTQ, and why they always say "my pleasure" instead of "you're welcome." Read on for all of the Chick-fil-A insider secrets, straight from someone who knows best.
How "fresh" is the chicken?
It seems like fast-food chains are constantly competing with each other and saying that another chain's food comes frozen, but this employee is setting the record straight about Chick-fil-A's chicken. When asked if the chicken comes prebreaded and is frozen on site, the employee shut that down. "The chicken is FRESH and hand-breaded then fried on site," they said. "We're not lying to you."
The company has changed its anti-LGBTQ ways.
It's no secret that Chick-fil-A has been against LGBTQ rights and has even donated to anti-LGBTQ causes in the past, but this employee is explaining how the chain has changed and why it doesn't bother the employee at all. "As of late, they've actually made a turnaround and stopped donating to anti-LGBTQ corporations and apologized to the community," the employee said. "It's all about keeping a good name. I'm transgender and I know a gay guy who works there. I feel fine."
About that employee discount . . .
The employee said, "We get a free meal for 5 1/2 hours of work." This employee's favorite meal? "I'm a fan of the #1 (Just the chicken sandwich)," the employee shared. "CFA sauce and the mayonnaise they have is soooo tasty! Everything about the sandwich is perfect from the toasty buttery bun to the pickles. My location also serves mac and cheese and it's the bomb!!"
There's a reason they always say, "My pleasure."
Anyone who's been to Chick-fil-A can recognize within seconds that the employees don't say "you're welcome" and instead say "my pleasure." WHY?! "It's a courtesy thing," the employee said. "'You're welcome' seems too indifferent and we're told to use elevated language. Besides, we could get in trouble if we don't say it. Also, did you know that saying 'my pleasure' is not mentioned in the official training at all? It's a learned behavior."
The fries are highly ranked, but here's the truth behind them.
One Reddit user asked the employee how he or she feels about the fries and the fact that the crisped-to-perfection waffle fries just won the number one spot on The Ringer's best fast-food items list. "I'm very proud," the employee shared. "We don't make them in house though, they come in a box. Honestly, I think the Wendy's fries are better." OUCH!
The employees are legitimately trained to be super friendly.
When someone asked if friendliness was part of training because they "get diabetes every time I go to the local one because everyone is super sweet," the employee said yes! "We are literally told in training and reminded constantly to be 'aggressively courteous' there are literal steps on how to do it," the employee shared. "I won't tell you those steps so the sweetness remains genuine."
Fun fact: you can order Oreo pieces in any drink you want!
Yup! The employee shared that a big pet peeve is "people who order too quickly and then they MUMBLE. Also, if you have a huge milkshake order please please please call ahead!" But the most important thing here: "you can order Oreo pieces in whatever beverage you want."