"Well, if he's not here, he has a reason, because there is not a cruel or careless bone in his body. But I wouldn't expect you to understand anybody like that. You with your theme park, multilevel, homogenize-the-world mochaccino land. You've deluded yourself into thinking that you're some sort of benefactor, bringing books to the masses. But no one will ever remember you, Joe Fox. And maybe no one will remember me, either, but plenty of people remember my mother, and they think she was fine, and they think her store was something special. You are nothing but a suit!"
Kathleen Kelly, You've Got Mail
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