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Potential employers want to know that you have the courage to speak up when something doesn't seem right. They're trying to gauge your ability to respectfully and productively be an agent for positive change within an organization. This isn't a vent session, so don't be tricked into getting worked up and slamming a previous employer. Instead, express the policy, why you felt there may be a better way, and how you handled it in a collaborative and productive manner.