Shh! 17 Things You Didn't Know About the Wizarding World of Harry Potter, From a Former Employee

"You are first assigned to a department (attractions, merch, foods, park services, etc.) and then to a venue. I was trained at Dragon Challenge, Flight of the Hippogriff, and the Hogwarts Express, in addition to other venues outside of Potter. As an attractions attendant, my main focus was guest flow and ride safety, but I also performed basic janitorial tasks, paperwork and peer review, and guest service throughout the day."