Just when we could all use a nice long bubble bath to melt away our stress, Lush has announced that it will begin to reopen its shops all across the US and Canada. With plans to reopen each store as safely and mindfully as possible on a case-by-case basis, the cosmetics company hopes to have all of its shops in North America up and running again by early July, according to a press release. So, yes, I will be restocking my lavender Sleepy cream ASAP.
"The road back to normality is bound to be a little uncertain as the world changes around us, but we're committed to safely and consciously starting afresh together."
In order to prioritize the health, well-being, safety, and comfort of its staff and customers, Lush has begun the reopening process with a phased roll-out of contactless pickup. Shops have also begun opening at reduced capacity, allowing customers to order products online and pick them up in-store. Continued phases of reopening will be based on current local government regulations, CDC recommendations, the establishment of cleanliness standards, the availability of supplies and training in shops, and local staff comfort with reopening.
Newly established health and safety protocols require that all Lush team members wear face masks, and that customers do the same. In addition, staff members will be required to wash their hands before assisting different customers and regularly sanitize surfaces throughout the shop, including the cash desk and debit terminal after each customer transaction. Customers will also have access to clean sinks and soap for requested handwashing upon entry, no purchase necessary, and all payment will be contactless. For everyone's safety, beauty demos will remain on hold and social-distancing markers will be placed six feet apart all through the shops.
If you prefer to minimize personal contact with others even further, contactless pickup is available at select locations, and new products will be made available if you are not comfortable purchasing an item that is on the shelves. Shop managers are also offering one-on-one online consultations for anyone seeking advice on bath, shower, and skin-care regimens. Spokesperson Elisa Torres said, "The road back to normality is bound to be a little uncertain as the world changes around us, but we're committed to safely and consciously starting afresh together."