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"Jen, a 50-year-old mother of four, grandmother of three. Her kids don't talk to her anymore, and she suffers from a heroin addiction. She told me she hasn't been able to get a proper cut in almost five years — let alone anything that had to do with her getting 'pampered' — and said she was in desperate need for some attention on her hair. I brushed her hair free of knots, cut the split ends, reshaped her fringe, gave a dry shampoo treatment, and massaged her hair and scalp with a coconut serum to help replenish the dry, damaged hair she had."