One of the hardest things we had to go through was informing a customer that his or her favorite product had been discontinued. The person would often take out his or her frustration on us. The reality is that most of the time, the product was just a limited release and was never meant to stay. That is why I would always inform customers if they really liked a new lipstick, then they should buy multiples of that shade. When old products get discontinued, it is often due to low sales or that the pigment is no longer available.
I will say the internet is a powerful tool! I have seen products that were limited release get so much love, and customers would write to MAC and beg for the color. So the company would have no choice but to make it permanent. This happened with our favorite Candy Yum Yum [hot pink lipstick], for example.
MAC's website is also extremely helpful in letting you know when product is about to get discontinued. It can help you locate a store that still has your favorite product in stock. So please do not take it out on the MAC artist! It isn't their fault.
