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As humans, we crave forgiveness when we hurt someone's feelings (and as adults, we know that it's not always guaranteed). For young children, it may be more difficult to explain why forgiveness is so important and why sometimes the other person may not forgive them.
At this stage, your child knows that they did something wrong, why it was wrong, whose feelings they hurt, and how to try to behave in the future. Now you want to help them to clear the air with their friend — or you — and move on from the situation knowing that both parties feel better and everyone is still friends.