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Apparently, United was quick to respond to Krupa's post and said they'd have a customer service representative meet her at the gate once she landed in San Francisco.
Despite Krupa's unsettling experience with Linda, she was quick to reassure other parents in the comments that Linda was an outlier. "Linda is the anomaly," she wrote. "We've flown nearly a dozen times with [our son] where he's been anything but silent and no one even batted an eye."