Before You Travel in 2019, Here Are the Best (and Worst) Airlines, According to Experts and Fliers

American Airlines is pretty mediocre in terms of on-time departures and customer satisfaction. However, the airline is definitely due to refresh their seats and cushions, as it's not the most comfortable experience. On the up side, Brian Kelly, CEO and founder of The Points Guy, told POPSUGAR, "American Airlines is great because of their flagship lounges, full-meal dining, and delicious food." We all love an airline with quality food!