Hannah is all but convinced that she's going to kill herself when she says she feels "a shift." She realizes she needs to try to get real help, at least once. She sits down with her school's counselor, Mr. Porter, and their conversation is repeatedly interrupted by his phone ringing. He finally gets her to confide that she's been raped, but his advice is completely unhelpful (he tells her if she won't admit her rapist's name, she needs to just "move on").
Frustrated that he's not giving her the attention or help that she so desperately needs, Hannah tearfully walks out of his office. She secretly records their whole session and tells her listeners that he should have come after her to make sure she was OK. Instead, he picks up his phone and forgets all about their conversation.
He's the last person on her tapes and is shocked and horrified (mostly by his own inability to help a student in need) when Clay gives them to him and fills him in on everything that's been happening at the school over the last few weeks.
